Launching Magic Leap 2
Brief
1 year project - created developer early access program, built ship-room process and culture, created voice-of-customer program. Fully managed via Jira, Google Data Studio, Salesforce, Zendesk, DovetailApp, and SAP with automated observability reports.
Jobs
- Program management lead
- Design thinking workshops
- Data science & data engineering
- Engineering pipeline integrations
- Dashboard & report UI design
- User surveys & feedback taxonomy
Outcomes
- Launched Magic Leap 2 nearly a year ahead of prior engineering schedule in 20+ regions
- 150+ partners developing product 6+ months before launch
- VoC delivering weekly, self-service actionable, weighted, omnichannel customer needs with full traceability
- E2E defect pipeline from field to engineering with resolution traceability
- All programs developed, run, and managed with 3 total headcount