Launching Magic Leap 2

Brief

1 year project - created developer early access program, built ship-room process and culture, created voice-of-customer program. Fully managed via Jira, Google Data Studio, Salesforce, Zendesk, DovetailApp, and SAP with automated observability reports.

Jobs

  • Program management lead
  • Design thinking workshops
  • Data science & data engineering
  • Engineering pipeline integrations
  • Dashboard & report UI design
  • User surveys & feedback taxonomy

Outcomes

  • Launched Magic Leap 2 nearly a year ahead of prior engineering schedule in 20+ regions
  • 150+ partners developing product 6+ months before launch
  • VoC delivering weekly, self-service actionable, weighted, omnichannel customer needs with full traceability
  • E2E defect pipeline from field to engineering with resolution traceability
  • All programs developed, run, and managed with 3 total headcount

People writing and organizing sticky notes on a wall
Facilitating Magic Leap 2 Go to market workshop
Workshop Agenda for Magic Leap 2 GA
In process of visualizing the project schedule exercises
Enterprise adoption model
Voice of Customer data pipeline
Sample snapshot of Voice of Customer actionable insights